COVID-19 News & Updates

April 16th Face Covering Policy Update

Wintergreen Resort continues to evolve and enhance our Covid-19 guidelines to help keep our season as safe as possible.  We recently updated our policy for face coverings that goes above and beyond the Virginia State Mandate for face coverings.  These policies are subject to change at any time without notice. The most up to date information regarding our policies can always be found here.

The Wintergreen Face Covering Policy states:

Face coverings (covering the nose and mouth) are required at all times while on-site at Wintergreen Resort including:

• While walking to and from fitness area and tennis courts;
• When 10 feet of social distancing cannot be maintained while exercising in the fitness centers and using the tennis courts;
• During spa treatments;
• While indoors and outdoors at all times, regardless of social distance unless you are using the fitness center or tennis facilities;

The ONLY exceptions are:

• Once you arrive at your designated tennis court or fitness machine and maintain a 10 foot distance from other guests;
• While eating or drinking in designated dining areas (The Edge, Devils Grill, outdoor picnic tables);
  
• While swimming in the pool during your reserved time slot;
• While in your Wintergreen Lodging Unit with your traveling party;
• While golfing, however, a face covering is still required from your car to the first tee;

*Individuals who are vaccinated are NOT exempt from the mask guidelines outlined above

Winter Expectations

We've compiled these videos to keep you informed of the changes happening at Wintergreen Resort this winter to help navigate this changing landscape.

Lodging Expectations

A Letter from Our General Manager

Click here to read the letter.

Wintergreen Resort COVID-19 Guidelines         Caring Clean

Resort COVID-19 Signage

You'll see COVID-19 guideline and mandate related signage around the resort.  Please familiarize yourself with these signs.  We appreciate everyone's cooperation in helping to prevent the spread of COVID-19.

Guidelines Sign                               Face Covering Sign

Update: January 6, 2021

Golf Update - Click Here

Update: May 1

Golf & Tennis Facility Update - Click Here

Update: March 26

The coronavirus has created a number of unique challenges.  One of those is how to continue to serve our guests while also helping to protect their health and the health of our wonderful staff.  We take both the service of our customers and the coronavirus safety concerns very seriously, so in order to protect our employees, our guests, and our communities, we are following CDC guidelines along with federal and state mandates for non-essential business operations in this most unusual of times.

To meet our dual objectives, while we are not open for normal in-person business transactions at the resort, we are available for business online, by telephone, or by email. We have staff working (mostly from home) who can respond to your needs and assist you with purchases and reservations so you can enjoy the fresh mountain air here in the not-too-distant future.  Please check our website frequently for the latest updates and answers to your questions, and contact us if we can assist you.

We hope everyone can be safe and healthy as we all follow social distancing and stay-at-home  protocols to get through this corona-crisis.

Update: March 17

In the midst of the COVID-19 (Coronavirus) outbreak, and taking into account the safety of our guests, property owners, members, and associates, we are shutting down operations to include; The Copper Mine, The Edge, Devils Grill, Stoney Creek Bar & Grill, Tennis Center, Spa, Pool, Fitness Center, Discovery Ridge Adventure Center, and Retail outlets. The Lobby Market and the Terrace Café will stay open seven days a week. The Market will be open for groceries (including wine and beer), the Deli, and pizza delivery on the mountain. Gasoline will also be available.

Guest Check-In at the Mountain Inn will remain open 24/7 for guests who are currently staying with the Resort and for those who have booked stays. The reservations team is available for those looking to reserve a future trip or who have questions about a current reservation. Please call 855-699-1858.

Golf operations at Stoney Creek will continue normal operations for now and will be implementing some new policies and practices to ensure the safest environment for our guests.

We hope that everyone stays healthy and safe and we look forward to having you back on the Mountain as soon as possible. We will continue to update you on operations as things progress. 

Update: March 16

The impact of COVID-19 has understandably caused  a great number of questions, concerns and uncertainty for individual guests, pass holders, group bookings, weddings and Spring or early Summer operations.

We are evaluating the changing circumstances daily and doing our best to address your questions and concerns. Like every other winter resort, we are experiencing heavy call, email and social media volume. We will address every inquiry, but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.

There are a few questions we can answer at this time:

• I have a complimentary ticket. Will it be valid next season as a result of the closing?

No, complimentary tickets expire at the end of the season in which they were issued.

• I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?

Yes, any lodging reservation between now and May 1 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation.

• I have unused quad pack tickets. Will they be refunded or extended?

At this time, we are evaluating our policies and next steps regarding unused Mission: Four’dable Quad Pack tickets. We will communicate with you directly and on this website soon.